Frequently Asked Questions

Privacy
Policy:

Effective Date: 07/08/2025

Cold Plunge Studios is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, mobile app, or website.

1. Information We Collect

We may collect the following information:
- Contact Details: Name, email address, and phone number.
- Appointment & Membership Info: Session history, package usage, membership type.
- Payment Data: Billing and payment information (securely processed via third-party providers).
- Health Disclosures: Optional information you choose to share to help us tailor your sessions.
- Device & Usage Data: When you use our app or website, we may collect data like IP address, browser type, and usage behavior for analytics.

2. How We Use Your Information

Your information helps us:

- Schedule and manage your appointments and memberships.
- Communicate with you via text or email regarding sessions, updates, or promotions.
- Process payments and manage account activity.
-Improve your experience and enhance our services.
-Fulfill legal and operational obligations.

You may receive occasional marketing messages. You can opt out at any time by replying "STOP" to texts or unsubscribing from emails.

3. Sharing Your Information

We do not sell your personal information.

We only share your information with:

- Trusted third-party partners that support our booking, communication, and payment systems.
- Regulatory or legal authorities, if required by law.

All third-party services are required to safeguard your data and only use it for its intended purpose.

4. Data Security

We take reasonable technical and administrative steps to secure your personal information. While no system is 100% immune to risk, we actively work to maintain a safe and secure environment.

5. Your Privacy Rights

You can request to:
- Access or update your personal information.
- Delete your account or data (subject to any legal or billing obligations).
- Opt out of marketing communications at any time.

To make a request, contact us at the details below.

6. Updates to This Policy

We may update this policy to reflect changes in our business, technology, or legal obligations. The updated policy will always be posted on our website and mobile app with a revised “Effective Date.”

7. Contact Us

Have questions or need help?
Reach us at any of the listed contacts below:

Email: info@coldplungestudios.com
Phone: 317-526-7043
Address: 2792 E 146th Carmel, IN, 46033.